Returns & Exchanges

At ISTO., we are committed to transparency and quality, which is why we offer a 30-day return window for all unworn and unwashed items. If you are not completely satisfied with your purchase, we make the return process as seamless as the design of our garments.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure the product remains in its premium condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the items, we will process your refund to the original payment method within 5-7 business days.