Frequently Asked Questions
Everything you need to know about ISTO. products, shipping, and our commitment to quality.
Where does ISTO. ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 2-5 business days for domestic orders and 7-14 business days for international shipping.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
What materials do you use in your clothing?
ISTO. is committed to quality and sustainability. We primarily use organic cotton, premium linen, and recycled wool to ensure both durability and a lower environmental footprint.
How should I care for my ISTO. garments?
To maintain the longevity of your pieces, we recommend washing at low temperatures (30°C) and air drying. Please refer to the care label inside each garment for specific instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.